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Our Supporting Arms telephone and email support service is run by bereaved parents and gives you the opportunity to talk to someone who has an understanding of what you’re going through.

We hope to bridge the gap between you receiving an Aching Arms comfort bear and finding specialist support and we’re here for you whether you lost your baby recently or some years ago. We don’t want you to have to go through your loss alone, whether you want to share memories of your baby with us or talk about how you’re feeling. You can also ask for suggestions regarding funeral arrangements, significant date anniversaries, returning to work or anything else. We are here to help so don’t hesitate to contact us by phoning or texting 07464 508994 or by emailing support@achingarms.co.uk.

Supporting Arms is a flexible call back service open to anyone in the UK.  When you call, you’ll be taken to a voicemail for you to leave your name and phone number and we’ll then contact you within 72 hours, to arrange a convenient time to talk.

Please note:

  • This is not an emergency service, if you need to speak to someone urgently please contact one of the organizations on our Other Charities page.
  • We will only be available to pick up messages Monday to Friday.

If you need our help, please call us now on: 07464 508994 or email support@achingarms.co.uk

Click here to download our Aching Arms general leaflet (PDF) or here for the leaflet in Welsh (PDF).

Click here to download our Aching Arms parent leaflet (PDF) or here for the leaflet in Welsh (PDF).

Supporting Arms for Dads

Sometimes Dads who have lost their baby need the opportunity to talk with other Dads who have gone through a similar experience. Aching Arms offers a monthly online group just for Dads, offering the chance to gain support and comfort from speaking to others. The group is facilitated by Wayne Carpenter, a professional counsellor, to ensure that if extra support is needed outside of the group, then he can point participants in the right direction. All Dads are welcome and please note, there is no pressure to say anything. If someone just wants to listen, then that is completely fine with us.

If you would like more information on Supporting Arms For Dads, please email clientcare@achingarms.co.uk

Virtual Care

If you would prefer to speak to us by video online, instead of by phone or text, you can book a video call via Teams, with our Bereavement Care Manager, Lindsay Oliver. Just use the link below to book a session for emotional support, practical ideas or just to see a friendly face who has walked a similar path to you. 

https://calendly.com/clientcare-aching-arms/supporting-arms-virtual-care

Be Together

The Aching Arms Be Together events are an opportunity for bereaved parents, siblings and the wider family, to come together with other families who have also lost a baby. Held throughout the UK, they provide an opportunity to spend time together, doing an activity such as chocolate making, having camp fires, tree planting, lantern making etc with others who have some understanding of what you have experienced.  This is not a traditional support group, there is no expectation that you will discuss your story, but if you choose to, you can share it with those around you.

If you would like more information on Be Together, please email clientcare@achingarms.co.uk

There is no support like the support from another bereaved parent.

Supporting Arms 07464 508994      support@achingarms.co.uk


  • Registered Charity No: 1153296